11 August 2015
During a routine inspection
We undertook an announced inspection of Shield Recruitment on 11 August 2015. We gave the provider 48 hours’ notice of our visit to ensure that the Registered Manager of the service would be available.
Shield Recruitment provides personal care services to people in their own homes. At the time of our inspection only one person was receiving a personal care service.
At our last inspection in June 2013 the service was judged to be meeting all of the regulations we inspected at that time.
The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Care workers, the person who used the service and their relative told us they were able to speak to the registered manager if they had any concerns. Care workers had received supervisions every three months and yearly appraisals.
We spoke to the person who received care/support from the agency, one relative and two care workers. The person we spoke with said that they felt safe in their home whilst care and support was provided.
Records we looked at and in our discussions with care workers we found care workers received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people with their care and support needs.
The person who used the service told us they were supported to eat and drink. Family and care workers supported them to healthcare appointments and provided personal care as required to meet the person’s needs.
Shield Recruitment had a complaints procedure in place. People who used the service, their relatives and staff knew how to complain. No complaints had been received since the last inspection.
There was an accident and incident file in place within the agency. At the time of our inspection there had been no accidents or incidents.