Background to this inspection
Updated
2 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 24 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
2 February 2022
About the service
Willett House is a residential care home providing personal and nursing care to 36 adults and older people at the time of the inspection. The service can support up to 37 people in one adapted building and specialises in providing care to people living with dementia.
People’s experience of using this service and what we found
People told us they were happy living at the home. They were protected from the risk of abuse because staff received safeguarding training and knew the action to take if they suspected abuse had occurred. Risks to people had been assessed and staff followed the risk management guidelines to maintain people’s safety. There were enough staff working on each shift to meet people’s needs. The provider followed safe recruitment practices.
Staff worked in ways that reduced the risk of the spread of infection. People’s medicines were safely managed. Staff were supported in their roles through an induction, training and regular supervision. People’s needs were assessed before they moved into the home to ensure the service was suitable for them. They had been involved in developing their care plans, which included information about their preferences in the way they wished to be supported.
Staff sought people’s consent when offering to assist them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to maintain a balanced diet. They had access to a range of healthcare services when needed and staff worked to ensure they received consistent support when moving between different services. The home had been built and adapted to meet people’s needs.
Staff treated people with kindness and care. They respected people’s privacy and treated them with dignity. People received responsive support at the end of their lives. They were involved in decisions about the support they received. They also knew how to complain and expressed confidence that any issues they raised would be dealt with appropriately. The provider had systems in place to monitor the quality and safety of the service. Staff acted to address any issues identified as a result of the provider’s quality assurance processes.
People, relatives and staff commented positively about the management of the service. Staff worked well together and were focused on providing high quality care. The registered manager and staff demonstrated a good understanding of the responsibilities of their roles. They shared information about the running of the home through regular meetings and staff handovers between shifts. The provider sought the views of relatives and people through regular meetings and the use of surveys. They were in the process of implementing innovations to help broaden the ways in which feedback could be provided and to improve the monitoring of the support people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 6 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.