Moonlight Homecare Ltd

Moonlight Homecare Ltd is a domiciliary care agency providing personal care and support to people in their own homes in the London Borough of Ealing. At the time of the inspection the agency was supporting 4 older people.

People’s experience of using this service and what we found

People and their relatives spoke positively of their care, the staff and how the service was managed. A person told us, “They’re honest and excellent in how they’re working with the people.” Staff treated people with dignity and respect.

There were monitoring processes in place to ensure people received good care. Some care records were not always consistently clear or detailed enough and there was therefore a risk that a new member of staff reading those records would not know how to care for people appropriately.

We have made a recommendation about maintaining care records.

The provider developed care plans with people and their relatives and these set out their care preferences and communication needs.

People felt safe. There were systems in place to help protect people from abuse and to investigate and learn when things went wrong.

There were enough staff to meet people's needs and they visited people in a timely manner. People were supported by staff they were familiar with and who knew their needs and how they liked to be supported. The provider’s recruitment processes helped to make sure only suitable staff were employed. Staff received regular training and supervision so they could support people safely. They felt supported in their roles by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives knew how to raise issues or complaints and found the registered manager responsive and approachable. People told us they were pleased with their care and nothing needed improving.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 6 April 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.