Background to this inspection
Updated
21 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
This inspection took place on 29 October 2020 and was announced.
Updated
21 November 2020
About the service: The Grove Care Centre-Thurnscoe is a care home which provides accommodation for up to 28 people requiring personal care and is based in the village of Thurnscoe. At the time of our inspection there were 25 people using the service.
People’s experience of using this service: People were protected from the risk of abuse. Staff knew how to recognise, and report abuse if required.
Risks associated with people’s care were identified and actions taken to minimise risks occurring. Accidents and incidents were monitored to ensure any trends and patterns were identified and addressed.
The service had sufficient staff available to meet people’s needs. There was a safe recruitment process in place.
People received personalised support from staff who knew them well. People’s likes, dislikes and social histories were recorded in their care records. This helped staff care for them in a personalised way.
Staff were competent, knowledgeable and skilled. They received regular training, supervisions and appraisals which supported them to conduct their roles effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were happy with the food provided at The Grove. The service catered for people's special dietary requirements and staff monitored food and fluid intake levels of people who were assessed to be at risk.
People received person centred care which met their needs and took in to consideration their preferences.
A range of activities were provided for people living at The Grove which considered people’s interests and wishes.
The provider had an effective complaints procedure in place. Information about how to complain was displayed in the entrance to the home. People and their relatives knew how to complain if they needed to.
The provider and registered manager supported the staff and ensured people received appropriate care. Staff we spoke with felt supported by the registered manager and provider and felt valued. Audits were in place to identify areas which required attention and action plans were devised as needed. People told us the home was managed well and had confidence they could approach staff and management if they needed to.
Rating at last inspection: Good (report published 2 December 2016).
Why we inspected: This was a planned comprehensive inspection based on the rating at the last inspection.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. We plan to complete a further inspection in line with our re-inspection schedule for those services rated good. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk