30 November 2013
During a routine inspection
Patients had time to discuss options with professionals and fully understood what the procedure will entail and any risks associated with them. One patient said, 'I never felt rushed, the staff explained my options to me in a way I fully understood.'
We spoke with two patients both were happy with the cleanliness of the unit, one patient said, 'everything is clean, I've seen staff washing their hands and cleaning equipment."
There were enough qualified, skilled and experienced staff to meet patient's needs. The manager explained that staffing is risk assessed. The patients we spoke with all said enough staff were available to meet all their needs, one person said, 'I've had an amazing time today with staff who know what they are doing each step of the way.'
We saw that each patient who used the service is asked to complete a 'your opinion counts' questionnaire this asked for feedback from patients on their experience of the service.