1 June 2023
During a routine inspection
About the service
S&A Care Services Ltd is a ‘supported living’ service and is registered to provide the regulated activity of personal care to people living in their own home. At the time of the inspection, 6 people with either a learning disability, disabled people and or people with dementia were all living in 3 different properties, and were being provided with personal care.
People’s experience of using this service and what we found
Right Support
People were supported to be safe. The service had systems and processes to keep people safe from abuse. There were risk assessments to monitor and mitigate risks to people. There were enough staff working at the service to support people. Staff were recruited with people’s safety in mind. People’s medicines were managed safely. There were infection prevention and control measures in place to keep people safe. Lessons were learned when things went wrong to ensure people were kept as safe as possible. People were supported to maintain relationships with others and take part in activities they enjoyed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Consent to care agreements was in place as were records of best interest discussions to support people with their choices.
Right Care
People’s needs were assessed so the service could ensure they could meet people’s needs. Staff received induction and training to support people receive the right care. People’s dietary needs were assessed, recorded and met. Staff worked with other agencies, including health care professionals, to ensure people received the care they needed. Care was person centred; staff knew people well and provided care to their liking. Staff understood the nature of the service they provided and sought to empower people to make choices. People’s communication needs were met with access to differing documentation formats available.
Right culture
People and relatives spoke positively about staff and management and told us staff were caring. People and relatives were able to express their views on how care was delivered. People’s privacy and dignity was respected, and their independence promoted. There were systems and process in place to support complaints, which were viewed as a means to improve care outcomes.
Staff understood their roles and responsibilities. Quality assurance measures were maintained to ensure care and support was provided at a good level. People, relatives and staff were engaged with the service through regular meetings and/or communication with the service. The service worked in partnership with other agencies to benefit people using the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 07 April 2022 and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture. This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.