Archived: Beech Spinney

Due to the complex needs of the people living at Beech Spinney we were unable to gather their views and experiences of the service provided. We did however speak with staff on duty and observe their interactions with the people they were caring for.

People looked relaxed and happy. Staff supported people to indicate to us how they had agreed to choosing their afternoon activities. We saw people made their wishes known and staff constantly observed people and responded to non-verbal communication in order to meet their needs. There were arrangements for people and their representatives to give consent for care and treatment in ways they could understand.

Staff met people's care and support needs in ways that they preferred. People were

treated with dignity and respect. Care plans were detailed and supported all aspects of people's health and wellbeing.

We saw that medication arrangements made sure people received the medicines their doctor prescribed at the times they were required.

The management had effective systems to monitor and review the quality of their service to show it was run in the best interests of the people who lived there.

People looked relaxed and happy. We saw that two people were going out, one person was enjoying some relaxation time and two people were in their rooms. Staff supported one person to indicate to us that they were happy and looking forward to their planned activity. We saw people make their wishes known and staff constantly responded to non verbal communication in order to meet people's needs.

Staff met people's care and support needs in ways that they preferred. People were treated with dignity and respect.

Care plans were very detailed and supported all aspects of people's health and wellbeing. A visiting health care professional said that documentation was 'brilliant'.

People were protected because staff were confident to recognise and report abuse.

People were supported by a well trained and well supported staff team.

The home monitored behaviours closely to identify if people were happy with the service received. They responded immediately when people were not. The home sent out questionnaires to family members to gather their views of the service and regularly worked with an independent advocacy service to ensure people's needs and best interests were considered in the delivery of the service.