The Care Quality Commission

Archived: Choice North West (Supported Living)

152 Station Road, Bamber Bridge, Preston, Lancashire, PR5 6TP (01772) 316240

Provided and run by:
Self Unlimited

All Inspections

18 December 2012

During a routine inspection

We spoke with two people using the service and the relative of another, who in general, provided us with very positive feedback about Self Unlimited. They told us privacy, dignity and independence were important aspects of the support provided. They felt their assessed needs were being fully met by staff who were competent to do their jobs and who ensured they were protected from harm.

Their comments included:

'Staff are competent' and 'some of the staff are very helpful'

'Her key worker is wonderful, couldn't ask for anybody better. Staff by and large are wonderful'.

8 March 2012

During a routine inspection

We spoke to the acting manager, staff, relatives, and people who use the service. Comments we received were all positive and included , "A great agency to work for." Also, "They support my relative and I work for them that tells you something about the agency."

Some people require a lot of care because of their complex needs. Staff spoken to had a good awareness of individual support people required. Staff talked about the importance of treating people with respect and dignity. One relative spoken to said, "They are polite, respectful and keep us well informed."

Other professional agencies we spoke to, such as Lancashire social services said they

have no issues with the agency. They told us they have not been involved in any

safeguarding incidents.

People told us that they would be comfortable in raising any concerns they may have and feel the agency is run in their best interests.