15 July 2013
During a routine inspection
Our observations of staff practice showed that people were receiving effective, safe and appropriate care, which was designed to meet their specific needs. We saw that people felt comfortable in approaching staff and asking for assistance. People were relaxed and content in their surroundings. Staff engaged positively with people using the service to encourage them to communicate their consent, wishes and choices.
Six people we spoke with told us that they were happy with the care and support they received. One person told us, 'I am happy living here, this one is the best.' Another person said, 'I like it here and staff are nice.'
People told us that staff treated them with respect and promoted their privacy. They told us they felt they would be listened to if they raised any concerns. One person's told us that staff supported them to attend a motoring festival and train spotting as this was their hobby.
We saw one person who came back from a social club known as the " boy's club" and was talking about their experience and looked happy. Another person came back from a weekend visit with family and proudly showed us the knitted rug that she had been making.
We saw the home displayed information about shopping rota, house meetings, social club meetings, complaints procedures and activity list in an easy read format.
Appropriate checks and procedures were in place to make sure that all staff were safe to work with vulnerable people.
We also spoke with the manager and two care staff.