Tentelow Lane

Updated 4 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Tentelow Lane is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We looked at all the other information we held about the service, including the last inspection report.

We used all of this information to plan our inspection.

During the inspection

We met six of the people who lived at the service, the deputy manager, a senior support worker and three support workers. We also met with the operations manager who visited the service during our inspection.

We looked at the care records for three people who used the service, four staff records, and other records used by the provider for managing the service, such as meeting minutes and quality monitoring. We also undertook a partial tour of the environment and looked at how medicines were being managed.

After the inspection

The provider sent us some information which we had requested which we had not been able to view during the visit to the service.

Updated 4 December 2019

About the service

Tentelow Lane is a residential care home providing care and support for up to eight adults with learning disabilities. At the time of our inspection eight people were living there. They had all lived at the service for over 10 years, some for a lot longer. The service was managed by Voyage 1 Limited, part of the Voyage Care group, a national organisation providing care services.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were happy living at the service. They were treated well by kind and familiar staff. They had opportunities to learn new skills and to live active and varied lives. People accessed the local community each day. They were involved in planning and carrying out tasks within the home, such as shopping, cooking and cleaning.

People received their medicines in a safe way and as prescribed. Their needs had been assessed and planned for and they had been involved in making decisions about their care and support.

The staff were well supported and happy working at the service. They told us there was good communication and they had the information they needed to provide care. Most of the staff had worked at the service for many years. They explained they felt there was a good atmosphere there and they had good relationships with the people who they cared for. The staff had access to a range of different training opportunities and had learnt new skills.

The registered manager was experienced and suitably qualified. People using the service and staff said that they were approachable and friendly. They had established effective systems for monitoring and improving the quality of the service and dealing with adverse events.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was rated Good at the last inspection (Published 17 May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.