Updated 8 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
Peacock Hay is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Peacock Hay accommodates up to seven people in one adapted building.
At the time of the inspection there was not a manager registered with the Care Quality Commission. There was a manager in place who was in the process of being registered. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced.
What we did:
Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed this information and other information we held about the service. This included notifications about events that had happened at the service, which the provider was required to send us by law. For example, safeguarding concerns, serious injuries and deaths. We contacted professionals to gain their views of the service provided.
People who used the service were unable to communicate their experiences of the service, so we observed care and support in communal areas to assess how people were supported by staff. We spoke with four relatives. We spoke with three members of staff and the manager.
We viewed two people’s care records to confirm what we had observed and what staff had told us. We looked at how medicines were stored, administered and recorded for two people. We also looked at documents that showed how the home was managed which included training and induction records for staff employed at the service.