Rhodelands

Updated 7 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 9 March and was unannounced.

Updated 7 April 2021

About the service

Rhodelands is a residential care home and is registered to provide care for up to seven younger adults with learning disabilities or autistic spectrum disorder. At the time of our inspection seven people used the service. The home stands in its own grounds with an enclosed garden and car parking.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

At this inspection we found continued evidence to support the overall rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns.

The service was safe. There were systems and processes in place to protect people from harm. Medicines were safely managed and administered by suitably trained and competent staff. Recruitment processes were of good quality.

People and their relatives were positive about the service and the care provided. Staff were kind, caring and compassionate. The home was welcoming and friendly. It was clear people and staff had formed good relationships. Staff respected people’s privacy and dignity.

People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. There were suitable and sufficient numbers of qualified staff to support people in line with their assessed needs.

Care planning was extremely person-centred and people were encouraged to retain their independence. People were supported by a regular staff team who knew them well. Social activities met people’s individual needs and enabled people to live as full a life as possible.

The registered manager was proactive and visual within the home. They operated an open-door policy. People, relatives and staff knew them well.

The provider had a complaints procedure in place and relatives were aware of how to make a complaint. Relatives and staff were regularly consulted and asked for feedback about the quality of the service.

The registered manager was clear in their desire to provide person-centred and high-quality care to everyone who used the service. Relatives and staff felt the service was well-managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 7 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.