Background to this inspection
Updated
29 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We planned this inspection to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One inspector carried out the inspection.
Service and service type:
60 Bullpond Lane is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and we looked at both during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We carried out the inspection visit, unannounced, on 29 March 2019.
What we did:
Before the inspection visit we looked at information we held about the home and used this information as part of our inspection planning. The information included notifications. Notifications are information on important events that happen in the home that the provider must let us know about. In March 2019 the provider had sent us a completed provider information return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we saw how the staff interacted with people who lived at the home. We spoke with two people who lived there and one person’s relative. We spoke with four members of staff: three support workers and the provider’s Operations Manager.
We looked at two people’s care records as well as other records relating to the management of the home, such as medicine administration records, internal audits and the local authority’s contract monitoring audit.
By 3 April 2019, we had received further information from the registered manager. We contacted two people’s relatives and we have included some of their comments in the report.
Updated
29 May 2019
About the service: 60 Bullpond Lane is a residential care home that provides personal care to six adults all of whom have a learning disability.
People’s experience of using this service:
People showed they were happy living at 60 Bullpond Lane, they felt safe and comfortable with the staff team. Relatives liked the way the staff supported their family members. One relative said, “The service we receive from some of the staff at Bullpond Lane is exceptional. They are extremely attentive towards us, our [family member], and each other. What draws us to the home the most is its ‘family-feel’ that welcomes everyone. It’s a caring and warm place, that we believe our [family member] feels comfortable and safe in.”
Staff were kind and caring and knew each person well. They enjoyed working at the home and felt the registered manager gave them good, supportive leadership. There were enough staff to support people in the way they wanted. Staff received training, supervision, guidance and support so that they could do their job well. Staff respected people’s privacy and dignity and encouraged independence wherever possible.
The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidelines to prevent the spread of infection and gave people their medicines safely. People were supported to be as active as possible. The registered manager and staff team strove for continuous improvement, worked well with external professionals and ensured that people were part of their local community.
Staff supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The size of service meets current best practice guidance. This promotes people living in a small domestic style property to enable them to have the opportunity of living a full life.
The principles and values of Registering the Right Support and other best practice guidance ensure people with a learning disability and or autism who use a service can live as full a life as possible and achieve the best outcomes, that include control, choice and independence. At this inspection the provider had ensured they were applied.
The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways: promotion of choice and control, independence and inclusion. People's support focused on them having as fulfilling and enjoyable a life as they chose to lead.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: At the last inspection we rated this service Good (report published on 9 March 2016).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we might inspect sooner.