Archived: Drakes Place

Some of the people who used the service, on the day of the inspection, had limited or no verbal communication skills. However, we were able to speak with seven people, most of whom were happy with the support provided. People said staff were helpful and respectful, the people enjoyed the food and they were happy with their accommodation. We were able to speak with three staff members who all said they thought a good service was provided at Drakes Place.

On the day of the inspection the accommodation was furnished, decorated and maintained to a good standard. The home was very clean and there were no offensive odours.

There were satisfactory numbers of staff on duty. There were satisfactory records in place to demonstrate staff received appropriate training. The service's record systems (for example care planning, health and safety and staff training) were all maintained to a satisfactory standard.

We looked at people's care plans, personal care needs, risk assessments and daily routines and found that they encompassed the safety and well-being of people who use the service.

Training records showed that staff had received all relevant training. We noted that staff received regular supervision with annual appraisals in place. Supervision meetings had been completed or arranged for all staff for the commencement of 2013.

People who use the service told us they knew how to raise a concern or complaint and felt confident in doing. They said if they had any issues or concerns they could "tell staff", or "speak to their key-worker."

We reviewed the records and found shortfalls in the way daily recordings were completed which may have an impact on the people who use the service.

The quality of the service was monitored at local and provider level through regular checks. People who use the service, family and staff were provided with the opportunity to give feedback and influence the way the service was run.