5th February 2019
During a routine inspection
We rated Addaction – Cornwall as good overall because:
- The service had developed an innovative approach to providing integrated person-centred care pathways with other service providers, through the development of a team for people with multiple or complex needs.
- Clients found the service easy to access. Staff assessed and treated clients who needed urgent care promptly. The service provided safe care. Premises where clients were seen were safe and clean. •Staff completed risk assessments for clients in a timely manner and updated these regularly. Clients had risk management plans which they had been involved in developing. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
- People’s individual needs and preferences were central to the planning and delivery of individual packages of care. Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients. Staff followed national guidance when prescribing medication, which was reviewed regularly.
- The teams included or had access to a full range of staff with the skills needed to meet the needs of the clients. Managers ensured that staff received regular supervision and an annual appraisal. Staff worked well together as a multi-disciplinary team and with relevant services outside the organisation.
- Staff treated clients with respect, compassion and kindness and understood the individual needs of clients. They were non-judgemental in their approach to clients. They actively involved clients and families and carers in care decisions.
- The service was well led and the governance processes ensured that procedures relating to the work of the service ran smoothly.However:
- Staff did not consistently record early exit from treatment plans for clients who had been in the service for more than three months.
- The premises in Penzance was visibly damp.