Background to this inspection
Updated
25 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 11 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
25 February 2022
About the service: Syrian House is a care home supporting up to 17 people with mental health needs. At the time of inspection, there were 17 people being supported by the service. The home is set in well-maintained grounds in a quiet, suburban area of Sale, Trafford. The home is close to local amenities.
People’s experience of using this service:
People felt safe while being supported by the staff team at Syrian House. Relatives also confirmed this. Staff had received training to enable them to spot and report any allegations of abuse. Staff were confident they could report any concerns and they would be acted upon.
Risk assessments were in place to mitigate the risks people presented. The risk assessments were regularly reviewed and involved people. Staff were aware of what risks people presented and could describe strategies in place to reduce risk to effectively support people.
Staff were recruited safety and had the appropriate pre-employment checks in place prior to commencing employment. Staff received regular supervision and training to enable them to carry out their job role.
The premises was regularly inspected to ensure it complied with lift, fire, infection control, gas and electrical regulations.
People received a thorough assessment of their needs to ensure the service was suitable for them. People’s choices and preferences were captured on assessment and fed into care plans.
People were supported to receive a healthy and nutritious diet. People were given choice of what they wished to eat and had free access to drinks and snacks.
The service acted in line with the Mental Capacity Act 2005 and ensured people’s capacity to make particular decisions were assessed. Where people could not make a decision and were being deprived of their liberty, appropriate referrals were made under deprivation of liberty safeguards.
People were supported to receive health surveillance and were supported to attend health and medical appointments when required.
We observed kind and caring interactions between people living at Syrian House and the staff team. People and their relatives told us, they felt cared for and the staff were kind to them. People were at ease with staff supporting them and staff had a good understanding of how to support people with their mental health needs.
Care plans were detailed and involved people and their relatives. They were regularly reviewed and updated to ensure accuracy.
People had access to a wide range of internal and external activities. People were supported to access the local community and were risk assessed to enable them to leave the home unsupported.
People and relatives knew how to make complaints and felt they would be listened to. No complaints had been received by the service since the last inspection. People felt comfortable to speak to the registered manager and staff which enabled any minor concerns to be dealt with promptly.
The registered manager had oversight of the service and monitored the quality of the service to ensure they provided high quality care.
People, relatives and the staff felt the registered manager was approachable and supported the staff team well.
Rating at last inspection: The last inspection of this service was on 14 and 16 September 2016 and was rated good in all of our key questions. The report was published on 14 November 2016.
Why we inspected: This was a scheduled inspection as part of our inspection process.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit, as per our programme of inspection. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk