Chantry House

Updated 24 October 2022

Chantry House is operated by Diagnostic World Ltd. It provides ultrasound scanning services in general medicine, musculoskeletal care, gynaecology, and magnetic resonance imaging (MRI) services. All services are provided from rented space in GP surgeries and the provider does not operate its own clinical centre. All patients are referred from NHS services as part of the national ‘any qualified provider’ (AQP) scheme to increase capacity, reduce waiting times, and reduce unnecessary referrals to secondary care.

The MRI service began in March 2022 and offers non-contrast scans.

The provider is registered to provider care under the following regulated activities:

• Diagnostic and screening procedures

The provider registered with CQC in January 2012 and has a registered manager in post. The registered manager is the managing director of the company. The provider changed the registered address in May 2022, which reflected a move of its head office. This is an administrative base only and patients are not seen there.

We had not previously inspected the service.

Updated 24 October 2022

We have not previously inspected or rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service had systems to manage safety incidents.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their referral.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s values and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 24 October 2022

We rated this service as good because it was safe, effective, caring, responsive, and well led. Please see our main summary for more information.