Updated 30 January 2024
The service is a care home without nursing, providing support to autistic people and people with a learning disability. At the time of the assessment, there were 2 people living at the service. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We have taken these principles into account when assessing the service. We started our assessment of the service on 30 January 2024. We visited the service site on 19 February 2024 and finished our assessment on 8 March 2024. During the inspection we found concerns in relation to insufficient support hours delivered to ensure safe and appropriate care. We found evidence of unsafe working patterns in how staff were deployed. Insufficient staffing has resulted in a breach of Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Various audits were taking place and overall there was good oversight of the service by the provider. The audits had not identified all the concerns we found but the registered manager was aware of some staffing shortfalls and was taking action to address these concerns. Staff had a good understanding of safeguarding processes but did not always feel they were listened to when reporting concerns to senior management.