Heaton House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People spoke positively of the care and support provided and confirmed they were able to make choices about their care and how they spent their time. Activity provision had improved, and people were happier to have more to do during the day. The home’s activity board did not always reflect what had been provided, but we noted some activity was completed each day, with people’s participation logged.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were offered choices, but also received support as needed. One stated, “You are well looked after, your meals are made for you, you get your washing done and the staff are nice. I can go out on my own to town and to visit my family.” During the assessment our observations showed staff were kind, caring and supportive of people in their care. They offered people choices, such as whether to wear a clothes protector at meal times, what they wanted to eat and drink. Where people required support to eat, this was provided in a patient and supportive manner, with people allowed to do as much for themselves as they could.

The provider was in the process of recruiting a dedicated activities coordinator. The deputy manager told us this was providing difficult. One person had been identified but did not end up taking the role, due to requesting a larger salary than the one being offered. The deputy manager told us they would continue trying to recruit, and in the meantime staff would plan and complete weekly activities.

We asked people and relatives about activity provision within the home. One person told us, “We are going for out for a meal on Friday, a man comes in to sing, we go in the garden, a lady comes every Thursday afternoon to do chair exercises and we have quizzes.” Another stated, “We have a therapy dog who comes in, we go out for meals. we have a quiz, and do chair exercises every Thursday.” The improvements in activity completion were captured within people’s care records. It was documented, one person had reported to staff they enjoyed the baking activities and liked to be involved in activities, as it kept them busy, which was important to them.

A notice board was used to advertise activities for the week. We noted activities were scheduled morning and afternoon 6 days per week, with just a morning activity on Sunday. The provider used an activity record sheet to capture what activities had been completed. We noted the activities documented on this differed to what was advertised on the noticeboard. For people to be able to plan and make informed choices about whether they wanted to take part, it is good practice to ensure what is advertised, is provided.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.