About the service
Shipley Lodge is a residential care home providing personal and nursing care to 16 people with mental health support needs. On the day of our inspection there were 14 people living there. The home is in a residential area with good access to community facilities.
People’s experience of using this service and what we found
The risks to people’s health and wellbeing were assessed and action agreed with the person to try to reduce them. There were systems to learn from mistakes including the detailed analysis of accidents and incidents. People were supported by staff who understood how to protect them from avoidable harm. There were enough staff deployed to keep people safe in the home and when they chose to go out. People’s medicines were well managed, and staff understood how to reduce the risk of the spread of infection.
Staff received training to enable them to do their jobs well. Assessment ensured people were supported to transition into the service well. People were supported to maintain a healthy diet and encouraged to participate in preparing new choices. Their health and welfare were managed with referrals to other professionals when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
There were kind and caring relationships between people and staff which were based on dignity and respect. People were central to decisions about the support they received and staff respected their wishes. People had care and support provided which met their preferences. Complaints were handled in line with the provider’s complaints policy. People did not currently receive end of life care.
Staff enjoyed working at the service and felt respected and valued. The provider’s quality assurance processes were effective in identifying potential risks to people’s safety. There was a continued focus on learning, development and improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 22 July 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.