Archived: Cornerways Care Home

Everyone we spoke with said staff treat them well and maintained their dignity. People are consulted about the care they receive and how they want it to be provided. We observed staff responding to requests for assistance promptly and interacting with people in a friendly and respectful manner.

People said they were happy with the care provided and we saw staff talking with people before providing care and seeking their consent. Most people said they liked the food and everyone told us they have a choice of meals.

People are able to see their doctor or other health professional when they need to and people said they feel safe in the home and confident any complaints will be investigated and resolved. People told us the home is always kept clean and fresh and that the building is well maintained, warm and comfortable.

Those we spoke with said staff help them to take their medicine when they need it and respond promptly to requests for additional pain relief. People had access to equipment they needed and we observed equipment was well maintained, clean and in good condition.

We were told there were enough staff in the home at all times and staff responded promptly when they were needed.