Archived: John Darling Mall Care Home

We saw that policies and procedures were in place to ensure care and support was delivered to people in line with their needs and wishes and that each case had been assessed appropriately.

Care plans were kept under regular review, but due to the short amount of time people usually stayed at the home, many of the care plans were not on site long enough for a review to take place. Risks to people's safety were assessed and plans to reduce and monitor risks to both people using the service and others were recorded.

We saw there was a caring and experienced staff team who were well supported and trained to carry out their duties safely and effectively.

There were processes in place to monitor accidents and incidents and the quality of service being provided. Quality audits took place at regular intervals to ensure the home was kept under review. People using the service were invited to complete feedback forms as a way of maintaining and improving service provision. One comment stated: 'There is always lots to do and keep your mind occupied, it's lots of fun here'.

People were confident that staff had the appropriate knowledge and skills to meet their needs. One person said that staff were 'good at their job' and another person told us how staff supported them in making decisions. We saw that staff communicated well with people who used the service and promoted a supportive environment.

People we spoke with said they were happy with the service and had no complaints. They said that staff treated them well and that they knew who to speak to if they had any worries or concerns.