Silver Birches is a residential care home for 31 older people. The service is purpose built over two floors and comprises a residential home, a rehabilitation unit and a day centre. There were 15 people living at the service and one person staying in the rehabilitation unit.At the last inspection, the service was rated Good. At this inspection we found the service remained Good.
People were supported by staff that had been recruited safely and were deemed suitable to work in this environment. We found there were sufficient staff to meet people’s needs.
Environmental and individual risk assessments were completed. These were used to identify and minimise the risks to people who used the service.
Staff understood what it meant to safeguard a person and received training in this subject.
Individualised care plans were in place which were reviewed regularly. People’s medicines were managed in a safe way.
Staff received training to ensure they could meet people’s needs safely. They were supported through supervision and appraisals.
People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People’s nutritional needs were effectively met. People spoke positively about the quality of the food, which they enjoyed.
People were supported to access health care professionals when needed. Feedback we received from visiting healthcare professionals was positive. A healthcare professional told us that the staff acted on any advice given and this resulted in improved outcomes for people.
People said the registered manager and staff were helpful and friendly. Staff understood the importance of respecting people's dignity and treating people with respect.
There was a good range of activities available to prevent people from becoming socially isolated. People knew who to speak with if they had any worries or concerns and were confident that action would be taken if they raised any issues.
There was a registered manager in post. They maintained an effective quality assurance system which ensured that the service was well managed and organised. Audits for each area of the service were completed. Feedback was sought from a variety of sources through questionnaires, meetings and one to one conversations.