Wright Care 2021 LTD

Updated 5 September 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short period notice of the inspection because we needed to be sure that the provider/registered manager would be in the office to support the inspection.

Inspection activity started on 29 June 2023 and ended on 19 July 2023.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and the local Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 people and 5 relatives by telephone for their views. We contacted 8 support workers for their views.

We spoke with the registered manager who is also the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included 3 people's care records and medication records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were reviewed.

Updated 5 September 2023

About the service

Wright Care 2021 Ltd is a domiciliary care service providing personal care to people who live in their own homes. At the time of our inspection there were 39 people using the service. People’s needs included physical disabilities, learning disabilities and dementia-related conditions.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability.

People’s experience of using this service and what we found

Right Support:

People were encouraged to be as independent as possible. People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice. Staff had essential training including awareness of specific disabilities. Risk assessments were in place but would benefit from more detail of the measures to reduce risk.

Right Care:

The provider made sure there were enough staff to support people and keep them safe. The provider’s aims and ambitions were for people to receive good continuity of care from a staff team who knew them well. Staff were knowledgeable about people’s needs. Care was provided in a person-centred and flexible way. People said staff treated them with care and kindness and supported them in a way that matched their individual preferences.

Right Culture:

The culture at the service was positive. People, relatives and staff said the service was managed in an open, approachable and inclusive way. Staff were complimentary about the values they shared with the provider and colleagues and the supportive team culture this created. The provider needed to formalise quality assurance systems to support the governance of the service going forward.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This new service was registered with us 12 May 2022 and this is the first inspection.

Why we inspected

This was a planned inspection of a new service.

Recommendations

We have made a recommendations about risk assessment details and ensuring quality audits are sufficiently effective to identify shortfalls.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.