The Care Quality Commission

Archived: Cranford Residential Care Home

637 Warrington Road, Rainhill, Liverpool, Merseyside, L35 4LY (0151) 426 6308

Provided and run by:
Cranford Care Homes Limited

All Inspections

9 May 2012

During an inspection looking at part of the service

People living in the home told us:

"I have lived here for years, It's a good place and the foods good",

"I don't get a cup of tea in bed",

"they do look after you here" ,

"it's very good here, they look after you. A lot of it is what you make of it yourself",

"Most of the staff here are really nice",

"I go down to the shops when I want; they insist that I use my walking stick",

"Staff here are really nice girls, they try hard and work hard. It's not really my home but

it's comfortable",

"I have seen the file that staff keep about me",

"I never know what's for breakfast" and "I can't see the point in reporting anything I am unhappy about it makes no difference, nothing gets done".

12 April 2012

During an inspection in response to concerns

We didn't speak to any of the residents during our visit.

No service users were self medicating and everyone was busy having lunch when we visited.

We observed that people received their medicines at the right time and in a safe way.

1 February 2012

During an inspection in response to concerns

Visitors and a professional to the home said, "Been in a couple of homes,he likes it here" "likes the food here" "he said, that sometimes people lose their temper with him" "The residents seem very settled" "the residents were taken to their bedrooms for privacy" and "the members of staff seem to be very kind".

People living in the home said, "It's alright here" "it's good, the food is quite good" "they always show me respect, always knock on my bedroom door" "I have never had any cause to complain and I know I could go to the manager if I needed to complain" and "my keyworker is good".