28 July 2022
During a routine inspection
Beacon Homecare Services Ltd (Carlisle) is a domiciliary care service providing personal care to people who live in their own homes. At the time of our inspection there were 39 people receiving personal care from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had a system to check the safety and quality of the service but it had not always been fully effective. The provider was upgrading it's quality assurance processes and we have made a recommendation about this.
People and relatives praised the staff for their caring, friendly attitude. People said staff were kind, helpful and respected their dignity and independence.
The service was safe. Risks to people’s health and safety were managed without compromising their independence. People enjoyed good relationships with the staff who supported them.
There were enough staff to meet the current number and needs of people using the service. People were supported by staff who had been safely recruited. Staff were trained and supported to carry out their jobs.
People were fully involved in the arrangements about their care service and their decisions were respected. The management had a good working relationship with other care professionals for the benefit of the people who used the service.
People said they were asked for consent when receiving care. People were supported in a person-centred way and their individuality was respected and celebrated. The service was quick to respond to changes in people’s needs.
People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.
The service had a positive culture which focused on people receiving personalised care. People and staff said the management team were approachable and helpful.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 July 2021 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.