Background to this inspection
Updated
2 September 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We reviewed notifications of incidents that the provider had sent us. Notifications are information about specific important events the service is legally required to send to us.
Before our inspection, we reviewed the information we held about the service, including the Provider Information Return (PIR). The PIR is a document we ask the provider to complete to give us information about the service, what the service does well and improvements they plan to make.
We visited the service on 5 August 2016. Our visit was unannounced and one inspector carried out the inspection.
We spoke with three people who lived at 32 Burnett Road. We also spoke by telephone after our visit to two more people who used the service.
We observed care and support and looked at the care records for two people. We also viewed a number of different records about how the service was being managed and run. We spoke with the registered manager, and one support worker.
Updated
2 September 2016
32 Burnett Road is a semi-detached house in Trowbridge providing supported living to the three tenants living in the home. Cornerstones (UK) Ltd provides care to people in five supported living sites around Trowbridge and Devizes. The house at 32 Burnett Road is one of the sites and it is from an office in this building that the supported living service is organised.
The inspection took place on 5 August 2016 and was unannounced. The service was last inspected in January 2014 when it was compliant with the regulations at that time.
There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe with the staff that supported them. Staff were able to tell us what to do if they were concerned about someone. Staff were knowledgeable about the subject of abuse. They had attended training to help them understand what abuse was and how to report concerns if they had them.
There was enough staff to support people with their needs. Staff also provided a caring and effective service. People told us they were treated with care and kindness by the staff who supported them. The staff supported people with social activities, household tasks and activities of daily living. Staff knew people well and provided them with a service that met their needs.
People felt they were properly supported with their needs. People understood the aims of the service and said they were there to gain confidence and to build up more independence. They also said they were felt they were achieving these aims. People were supported by staff that had a good understanding of their needs and the care they required. The staff were trained and knew how to provide them with effective support.
People’s right to privacy was maintained. Health and safety room checks were completed in agreement with people in advance.
There were systems in place to ensure that people’s rights were protected if they did not have capacity. There was guidance in place for staff to follow about the Capacity Act 2005.
People knew how to make their views known and there was an effective system in place to receive and address complaints and concerns. The provider actively sought the views of people who used the service. This was done in a way that made it easy for people to make their views known to them.
Care records showed how people wanted support with their care to be given. Staff helped people to make choices in their daily life and encouraged them to be independent.
The provider’s visions and values included encouraging independence and providing person centred care. These were understood by staff and by people who used the service. The staff were able to demonstrate they followed these values when they assisted people with their needs.
Audits to check and monitor the care and service were completed on a regular basis. People were asked for their views of the service as part of this process.