Updated 5 April 2019
The inspection:
• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
• One inspector carried out this inspection.
Service and service type:
• Hebron Court is a retirement living community where people have their own flats. Methodist Homes provides home care services to people who require support with personal care.
• People's care and housing are provided under separate contractual agreements. Some people had no care package, and some had contracts with other agencies to provide personal care and other services.
• CQC does not regulate the premises used for this type of service. This inspection looked at people's personal care service.
• Not everyone using the service received regulated activity. CQC only inspects the service being received by people provided with personal care, that is help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
• The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
• We gave the provider two days’ notice of the inspection site visit. We needed to be sure the registered manager or other senior staff member would be available, and we needed to give the provider time to obtain people’s consent for us to contact them.
• Inspection activity started on 7 March 2019 and ended on 8 March 2019. We spoke with people by telephone on 7 March 2019. We visited the location on 8 March 2019 to see the registered manager and staff, to speak with more people and their family members, and to review records.
What we did:
Before the inspection we looked at information we held about the service:
• We require providers to send us key information about their service, what they do well, and improvements they plan to make. We call this the Provider Information Return (PIR). This information helps support our inspections.
• The law requires providers to notify us of certain events that happen during the running of a service. We reviewed notifications received since the last inspection.
• We reviewed the previous inspection report.
• We contacted a social care professional who worked with the service.
During the inspection:
• We spoke with eight people who used the service and one family member.
• We spoke with the registered manager and three staff members.
• We looked at the care records of two people.
• We looked at other records to do with the running of the service.