Admiral Jellicoe House Also known as The Royal Naval Benevolent Trust

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed one quality statement within the responsive key question. The service had specific criteria for admission. Everyone living at the service has a connection to the Navy, with most people being Navy veterans. Staff tailored people’s care, support and treatment in response to their individual needs. Staff had received training in equality and diversity and care plans identified where people had protected characteristics under the Equality Act 2010.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us there were opportunities to give information about their needs, feedback, or concerns. A person said, “There are residents’ meetings and family meetings. I do let them know if I think there is anything that they could do better and about activities and food.” Another person said, “You feel you can ask anything, and you will be helped.” A relative told us, “There is a relatives’ meeting once a month.” People told us they had access to activities and spoke positively about the variety of these. A person said, “I think the activities are very good.” A relative said “The staff are all very approachable and it really prevents social isolation, as Mum would not see so many people if she lived at home and would be very alone.” Another relative said “The staff take time to spend with Mum and always ask if there is anything she needs.”

This service is for veterans of the royal navy and their dependants in Portsmouth. The registered manager talked about the challenges veterans faced from mental health issues such as PTSD. They added “[people] find having other veterans around to talk to about the navy and the marines (including Falkland veterans) is helpful. We have quite a big input from the older people’s mental health team (OPMHT).” They told us about how needs assessment and care planning invited people to provide information on their lives enabling the service to “Tailor their support”. We discussed how the needs of younger residents were met. This included support from volunteers to attend external activities of their choice including those using adaptive equipment to support their abilities. People in partnerships were supported to spend time together when they wanted to. Celebrations were recognised such as birthdays and Remembrance Day. The service welcomed visits from children from a local pre-school, visiting serving Royal Navy personnel, animal therapy and visiting musicians. The registered manager told us, “We do not gender discriminate” with men and women participating in ‘knit and natter.’ The registered manager showed a willingness to respond to any needs expressed. Staff completed training in equality and diversity and person-centred care. A staff member said, “When people come in, we ask for information to complete ‘all about me’ and the wellbeing team update this. We spend time with the resident and family, it takes time to build up relationship, we gain a lot from family.”

The approach to obtaining consent by applying the principles of the mental capacity act was not robust this meant people’s rights when they lacked capacity may not always be protected. People’s care records evidenced their personal histories, interests and needs were recorded and used to support wellbeing activities. There was a wide range of activities available to people living in the home and a team dedicated to delivering these. Adaptive equipment was available in the service to meet people’s needs and enhance their quality of life such as supporting a person to get a purpose-built wheelchair. Referrals to external agencies also supported people’s diverse needs, for example a referral had been made to Blind Veterans UK. People’s care plans identified when they had needs related to any protected characteristic, except for sexual orientation. We have recommended the service ask about this to help identify and consider a full range of people’s needs. Minutes showed meetings had been held with all residents in October 2023 to ask for their feedback on their experience of living at Admiral Jellicoe House and to make suggestions for improvements. The minutes showed actions were given a target date with a person responsible identified. However, there was no follow up to show these had been achieved. A subsequent meeting held in January 2024 to discuss activities did show follow up actions had been completed. Relatives’ meetings minutes from January 2024 showed information was shared with relatives about service developments. There were no identified actions arising from this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.