Seabrooke Manor Care Home

Seabrooke Manor Care Home is a residential home providing accommodation for persons who require nursing or personal care, to up to 120 people. The service provides support to people with dementia and/or mental health needs, older people and younger adults. At the time of our inspection there were 115 people using the service.

The accommodation was arranged across four separate units. One of the units specialises in providing care to people living with dementia. Most bedrooms have en-suite facilities. There is a lounge and dining room within each unit, and a garden for all people using the service.

People’s experience of using this service and what we found

The provider’s arrangements to manage medicines were not always effective as we found shortfalls around the management of covert medicines, PRN protocols and time sensitive medicines.

We also noted that while care plans were generally written in a person centred way, a few people’s medicines care plans lacked details about how to support them with their medicines so staff had all the necessary information to care for them, particularly if it was a new member of staff.

While we found that the provider worked closely with people using the service to understand their views and how they wanted to be cared for, feedback from 13 out of 14 relatives showed that they were not always engaged and kept informed about their family members.

There were systems to monitor and improve the quality of the service, but these had not identified the concerns we found as detailed above.

These included working closely with people using the service to understand their views and how they wanted to be cared for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy at the service and they felt safe and well looked after.

Systems were in place to keep people safe. People received support with their mental and physical health. Staff understood people’s needs and worked closely with other professionals to assess, plan for and review people's needs and care. The staff made timely referrals and interventions when people needed support.

Risks were well managed and staff supporting people were trained to safely meet the needs of the people using the service.

There were enough suitable staff deployed to meet people’s needs. Staff received training considered mandatory by the provider such as safeguarding, manual and handling, and infection control. Staff were well supported by the registered manager who worked directly with staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service changed provider and re-registered with us on 10 August 2022 and this is the first inspection.

The last rating for the service under the previous provider, HC-One Limited was good (published on 3 December 2020).

Why we inspected

The inspection was prompted in part due to concerns received about medicines, and the safety of people. A decision was made for us to inspect and examine those risks.

Please see the safe section of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Recommendations

We have made recommendations for the provider to improve the management of medicines, to improve people’s care plans to make these more detailed and to also improve the way they engage and involve relatives in the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.