5 December 2013
During a routine inspection
On the day of the inspection there were no people available to speak to. We called one person who had recently used the service and looked at the care records of four other people who had used the service in the last three months.
The person we spoke with had a positive experience of their treatment and felt that their needs for corrected vision had been met. We were told that the surgeon and the nurse at the clinic were "very helpful." We found that people were given good information prior to their treatment. We saw that the treatment options, possible risks and after-care were explained in detail prior to any procedure being carried out.
We found that the clinic was very clean and tidy. We looked at all the cleaning schedules which were up to date and covered all areas of the clinic.
The premises were well maintained and all policies and procedures were in place to ensure the safety of people who use the service.
We were told by one person that the staff were very professional and knowledgeable. We saw that all the appropriate checks had been carried out to ensure staff were suitably qualified, of good character and able to provide high standards of care.
We saw that people's records were kept safely in a locked room. Records were updated on the computer. A paper file was stored securely at the company's head office.