16 January 2013
During a routine inspection
People had commented “Amazing, fantastic service all the way”, “Excellent service from first enquiry to the surgery and especially the after care. I would recommend it” and “Lovely, friendly staff. Doctor was very patient with me as I am very nervous, but he put me at ease. I have recommended the clinic to three friends.”
We found that people who used the service were given enough information to make an informed decision about undergoing laser eye treatment. People were also given advice and time to consider their options before making the decision about surgery.
Infection control systems within the service were looked at. These were audited regularly by the manager and appropriate action taken if necessary to improve the service.
We saw there was a complaints system in place, with information and complaints forms readily available to people who used the service. Optimax responded to any complaints received within the timescales of its policies and procedures.