During our previous visit we found some areas of minor concern. At this visit we found that improvements had been made in relation to the issues we had identified. We found that some issues had arisen in regards to the management of patient care records and clarity around the patient's journey.
We spoke privately with four patients who were attending for an aftercare appointment. Overall the patients told us that they were happy with the service they had received. There comments included:
"Fantastic, lovely went through everything"
"Care is good quality"
"Really good I have asked questions and everything has been answered."
Some patients told us that their treatment journey had been affected when they had been transferred to Optimax from a sister company. Their comments included:
"Caught in the middle, staff very helpful since."
"Only verbal information on what is happening"
We saw systems in operation to gain feedback from patients and monitor the quality of service provision.
We were told that staff did not always have the care records available for each patient consultation which meant that not all the appropriate information required to ensure their care and treatment had been available
The provider had comprehensive infection prevention and control procedures in place.