Little Angels Home Care Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked at all the key questions in this domain. People told us staff were kind and supported them to be as independent as possible in line with their choices. Staff could describe how they supported people with their choices.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were kind and caring. Comments included, "The carers are all so kind, respectful and I do feel they really care about [person]”

Staff were passionate about the care they provided and gave us examples of how they supported people in a kind and person centre way.

Partners did not share information of concern in this area.

People and staff told us the service treated people as individuals and met their individual needs. Comments from people and relatives included, "At first the carers came for 30 minutes and the carers said it was a real rush to do what they needed to. They mentioned this to myself and the manager so she came and worked as a carer and she was in agreement that an extra 15 minutes would make a difference and we can’t believe how much better it is for mum. That to me is looking at my [relative] as an individual and taking [their] needs into account."

Staff were passionate about the care they provided and gave us examples of how they supported people in a kind and person centred way.

The service ensured people were respected and treated as individuals. Their care was assessed and planned with their involvement and in line with their requirements and preferences.

People told us care received promoted their independence.

Staff gave us examples of how they encouraged people to be independent.

Peoples needs were assessed before commencement of care delivery to ensure people's preferences were assessed and a care plan created around these. In our review of care records, feedback from people, staff and management team, we found people's independence was promoted and choices respected. A relative told us their loved one required support with bowel management but wanted to remain some of their independence by using the commode. This relative gave us examples of how staff provided extra unscheduled visits to support this person in maintaining their independence and dignity in this area of their life.

People told us the care received was person centred. A relative commented, "I think they give really good care which is person centred and they are very proactive in trying to ensure [person] lives the best life possible. “

Staff knew people and gave us examples of who they supported people with care that met their needs and preferences.

Staff told us they enjoyed working for Little Angels home care and felt well supported by the nominated individual. A staff member told us, "I love it (working here]. We have a good boss, my rotas are done efficiently" and service is caring. Another staff member said, "I loved it [here], I find it amazing. You can work with amazing clients and staff."

There was a supervision policy in place but we found this was not always being followed. In our review of staff files, we found a lack of evidence of staff being regularly offered or supported with a one to one supervision meeting. The nominated individual gave us examples of how they regularly supported and observed staff during their daily delivery of care with staff, or in informal conversations in the office.