27 January 2014
During a routine inspection
One person who uses the service told us 'the care staff and nurses are so caring it is brilliant, I am always supported and they are so helpful'. Another person told us 'the staff are fantastic, nothing is ever too much trouble'.
Staff we spoke with felt fully supported and enjoyed working at Advantage Healthcare. One member of staff told us 'the support we get is amazing, we are allocated a nurse to help and support us when needed'. Another member of staff told us 'the training is thorough, and we get all the help we need'.
We also looked a care plans, risk assessments, staff records and policies and procedures.