18 February 2014
During a routine inspection
Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to provide their own consent, this had been provided by a suitable representative.
People were generally pleased with their care. One person told us, 'They have been very, very good'if I need anything they will do it straight away.' Another person said, 'I get all the care I need'everything's fine.'
People's needs were assessed and their care and treatment was provided in a way which met their needs and respected their choices.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff confirmed that they received good opportunities for training and development and they felt well supported in their roles.
There were good arrangements for providing people with details of how to make a complaint and for handling complaints. The majority of people we spoke with were confident that their complaints would be dealt with appropriately.
There were good arrangements for assessing the quality of the service and for making sure that the standards were maintained and improved upon, where possible. These included asking people for their views about the service they received.