28, 30 October 2013
During a routine inspection
We spoke with one person who used the service and one relative of a person that used the service. Both of the people we spoke to told us they were happy with the care and treatment they/their relative received. One person told us; "I am well looked after." Another person commented; "Staff here are lovely and do a great job. I would be lost without them."
We spoke with a relative as part of our inspection, this person told us that staff were punctual and reliable and the quality of the service was excellent. We also asked people who used the service if they felt confident to raise any concerns they had about their care and support. People we spoke to told us they would speak to staff should they have any concerns.