5 December 2013
During a routine inspection
People expressed their views and were involved in making decisions about their care and treatment. We spoke with four people using the service. They all said they were happy with the service they received. One person said, 'They are very conscious that it needs to be about what I want, not what they want.' Another person said, '[The manager] has brought new staff to meet me.' A third person said, '[The care is] absolutely excellent. I've got two brilliant carers.'
We found there were enough qualified, skilled and experienced staff to meet people's needs. We spoke with two relatives of people using the service. One relative said, 'Yes they know what they're doing. They do listen to what you say.'
We asked people who use the service if they were given the opportunity to talk about the quality of the care they receive. One person said, 'The manager rings me every month and visits to see how I'm getting on.' Another person said, 'I have filled out a questionnaire. The manager visits and rings regularly. I fill out assessments about the staff.' A third person said, 'I'm able to raise anything I want about the care.'
We asked people using the service if they would feel comfortable to make a complaint if they needed to. One person said, '[The manager] said if anything's wrong I should ring [them].' Another person said, 'I would go to [the manager] I always feel comfortable with [them].'