14 November 2013
During a routine inspection
Care and support was reviewed to ensure that peoples' needs were up to date and being met. There was evidence of people's involvement in the planning of their care and support.
Staff were trained in safeguarding people from harm and they had access to policies and information about how to report any incidents or concerns to the local authority safeguarding team.
Staff received supervision and ongoing training sessions to ensure that they could safely deliver care and support to people.
The agency had an effective system to assess and monitor the quality of the services that were provided to people