Updated 28 June 2017
This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
This inspection was carried out to check that improvements to meet legal requirements planned by the practice after our comprehensive inspection on 14 November 2016 had been made. We reviewed the practice against one of the five questions we ask about services: is this service well-led?
The follow up inspection was led by a CQC inspector.
During our inspection visit, we spoke to staff including the practice manager and compliance manager, we checked that points described in the action plan had been implemented by looking at a range of documents such as risk assessments, staff files, policies, procedures and staff training.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.