Archived: Healthcare at Home Limited (Newcastle)

They said that they had been 'given all the information needed', and staff were 'smashing and easy to build up a relationship with', the nurses were 'marvellous' and 'no improvements can be made'.

People said they were treated 'respectfully, with courtesy and care'.

People told us that they had 'no concerns about the nurses coming into the house'. We saw that the provider had systems in place so that people were protected from the risk of abuse.

Staff had received development and people said they had 'confidence in the abilities of the nurses'.

We saw the provider had systems in place to gather feedback from people who used the service, and to regularly assess and monitor the quality of service people received.

We found people were given appropriate information and were involved in making decisions about their care and treatment. People told us staff treated them with respect and courtesy. One person said, "The nurse would often need to be at my house all day, and before they started coming I found that a bit daunting. But they were very easy company. They were professional and polite, but they also made me feel comfortable with having them there."

People told us that they were well cared for. One person said, "My care had been superb, they have been absolutely fantastic." We found that care was planned and delivered in a way that ensured people's safety and welfare.

People told us that they felt safe with staff in their home. We saw that the provider had systems in place so that people were protected from the risk of abuse.

Staff received professional development and people told us staff were well trained. One person said, "I am totally satisfied with the nursing team, they do an exceptional job, I'm really lucky to be supported by them."

We saw the provider had systems in place to gather feedback from people who used the service, and to regularly assess and monitor the quality of service people received.