About the service The Hollies is registered to care for people who need nursing or personal care but nursing care is not provided. It offers accommodation in one adapted building for up to 23 people with mental ill health. At the time of inspection 23 people were living in the home.
People’s experience of using this service and what we found
People had developed positive and friendly relationships with the staff and staff could tell us about people’s likes, dislikes, interests and the support they needed.
Care plans and risk assessments were person centred and they detailed how people wished and needed to be supported. People were supported to eat and drink enough to maintain a balanced diet and were able to access other health care services when needed.
People were recruited safely. Staff received regular training, received supervisions, attended staff meetings and had regular practice checks.
Medication needs were assessed and medication was only given by staff who were trained to do so. Accidents, incidents, safeguarding and complaints were managed appropriately and monitored by the management.
The registered manager and provider had internal and external audits in place and accessed other sources of information to review and improve practice. People were able to give their opinions on their care service and a range of communication methods were in place to ensure people continued to have this opportunity. There were ‘easy read’ or pictoral documents in place.
Policies and procedures were in place and updated, such as safeguarding, complaints, medication and other health and safety topics. infection control standards were monitored and managed appropriately.
There was an infection control policy in place to minimise the spread of infection. There was also a series of health and safety checks in place to ensure the building was safe. The home was clean, however we saw there were areas that were in need of refurbishment. The registered manager had already identified and actioned this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager and staff regularly worked with other professionals to ensure the best outcomes for people living in the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection - The last rating for this service was Good (published 07 March 2017)
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Hollies on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.