• Care Home
  • Care home

Lyndon Croft

Overall: Good read more about inspection ratings

144 Ulleries road, Solihull, West Midlands, B92 8ED (0121) 742 3562

Provided and run by:
Prime Life Limited

Latest inspection summary

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Background to this inspection

Updated 15 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Two inspectors carried out the site visit and an Expert by Experience made phone calls to relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Lyndon Croft is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Lyndon Croft is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was not a registered manager in post however the new manager had made an application with CQC to be registered and was waiting for this to be processed.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with four relatives of people living at the home about their experience of the care provided. We spoke with 10 members of staff including the manager, representatives from the provider, senior staff and care workers.

We reviewed a range of records. This included three people's care records in detail, and multiple medication records. We looked at three staff files in relation to recruitment and staff support. A variety of records relating to the management of the service, including policies and procedures were reviewed.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us and carried out some general observations of the way care was provided.

Overall inspection

Good

Updated 15 September 2022

About the service

Lyndon Croft is a residential care home] providing personal care to up to 53 people. The service provides support to people living with dementia over the age of 65. At the time of our inspection there were 36 people using the service.

People’s experience of using this service and what we found

Relatives said people were safe and well cared for and we observed this was the case.

The manager and staff ensured the home was safe for the people living there. Known risk relating to people was assessed and well managed, although some records would benefit from being more detailed. Medicines were administered safely, and staff wore personal protective equipment in line with national guidance.

Staff ensured people’s needs were met with care which was individualised and reflected people’s preferences, religious and cultural beliefs. Activities were designed to promote positive health and wellbeing for people. Information was clear and accessible for people and concerns and complaints were responded to in a timely way.

The provider ensured the home was well managed. Governance structures such as audits were in place to support the care provided and ensure ongoing quality improvement in the way the home was managed. Staff enjoyed their work and felt well supported and this was reflected in the care they provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 March 2019)

Why we inspected

We received concerns in relation to the number of reported falls. As a result, we undertook a focused inspection to review the key questions safe, responsive and well-led only.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, responsive and well-led sections of this full report.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lyndon Croft on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.