Our current view of the service
Updated
1 October 2024
Date of assessment 14 October to 29 October 2024
Lyndon Croft is a care home, providing personal care for up to 53 people, in a purpose built building. At the time of our assessment the service was supporting 45 people. The service supports people with dementia, older people and younger adults. The assessment was prompted by a review of information we held about the service. There was a failure to ensure staff had sufficient guidance and knowledge to support some people safely. This was a breach of regulation 12 (Safe Care and Treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found systems in place to monitor the quality of the care provided had failed to identify some of the issues highlighted during the inspection. Systems to ensure care was provided safely and appropriately were not always robust. This was a breach of regulation 17 (Good governance) of the Health and Social Care Act (Regulated Activities) Regulations 2014.
People's experience of the service
Updated
1 October 2024
Most people receiving support and relatives told us they felt their loved ones were safe in the care of the staff team and spoke positively about the staff who supported them. Most people and relatives felt they were kept informed; however, some relatives told us they felt communication could be improved. People and relatives told us they knew how to make complaints about the service. Most relatives felt the registered manager had been responded quickly to any concerns raised with them and were happy with the outcome, although there were still some concerns in relation to gaining access to the service, particularly at weekends. People or their relatives were not always involved in the development or review of their support plans. Some people told us they were aware of their support plans, but many had never seen one. Most relatives told us they were kept up to date with changes to loved one’s support needs. They told us they were generally happy with the standard of care they were receiving from the service.