28 February 2013
During a routine inspection
We looked at the ways in which the service gained consent to care and treatment and found there to be some procedures in place. People were provided with support that was individualised to their needs and this was reviewed regularly. We observed interactions between people who used the service and staff and this was relaxed and friendly. We found that the pre-admission assessment and care planning documentation was not always being used properly.
We looked at the systems used for the storing and administration of medicines and found them to be appropriate and well monitored. We also looked at the way staff were supported and given professional development opportunities and found this to be good.
The systems in place which monitored the quality of the service were comprehensive and utilised appropriately. The service carried out monitoring and auditing of all aspects of the support provided.