Idos Health and Wellbeing CIC

Updated 27 October 2023

Idos Health and Wellbeing CIC is registered with the Care Quality Commission to provide the regulated activities of treatment of disease, disorder or injury (TDDI) and for diagnostic and screening procedures from one registered location at the following address: Unit 23, Quay Level, St. Peters Wharf, Newcastle Upon Tyne, NE6 1TZ. We visited this location as part of our inspection. The service was set up and opened in 2022.

There are 3 registered health care professionals who work at the practice and deliver regulated activities, all are part time, this included the CQC registered manager. There is one part time health care assistant. There are 4 administrative staff one full time and 3 part time. There are other health care staff who work at the practice whose services do not fall under the scope of regulation.

The service has approximately 400 to 500 patients who are currently registered overall (also for non-regulated activities). In an average month the service consults with approximately 35 patients for GP services. Consultations are offered for adults and children.

The link to the provider’s website is as follows; https://idoshealth.co.uk/

The opening hours of the service are;

Monday 8am to 5pm

Tuesday 8am to 6pm

Wednesday 8.30am to 2pm

Thursday 8am to 4pm

Friday 9am to 6pm

Saturday 8.30am to 1pm

Sunday Closed

The service is located in a business unit in a mixed residential area. It is accessible from the centre of Newcastle Upon Tyne on foot, bike, bus, train or car. There is parking outside including for disabled patients. The clinic is situated on ground floor level and is wheelchair accessible. There is a waiting area, three consulting rooms, and a treatment room. There is a patient toilet which is wheelchair accessible.

How we inspected this service

Before visiting we reviewed a range of information we hold about the service and information which was provided by the service before the inspection.

During the inspection:

• we spoke with the provider and staff.
• reviewed key documents which support the governance and delivery of the service.
• made observations about the areas the service was delivered from.
• reviewed a sample of treatment records.
• looked at information the service used to deliver care and treatment plans.
• issued an email to staff to gain their views on working at the practice.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 27 October 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Idos Health and Wellbeing CIC as part of our inspection programme. At the time of the inspection there were no patients attending the service or receiving regulated services. While we were unable to ask patients about the service, we were able to gather patient feedback from the service as part of our inspection.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to types of regulated activities and services, and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Idos Health and Wellbeing CIC provides a range of holistic and psychological services (counselling) and complementary therapies. Therefore, we do not inspect or report on these services.

Idos Health and Wellbeing CIC is registered in respect of the provision of treatment of disease, disorder or injury and for diagnostic and screening procedures. The service provides a GP service, providing consultations face to face (with or without prescribing), physical examinations and they have a visiting elderly care physician who does elderly care assessments. They have a sleep consultant who carries out sleep consultations and sleep diagnostics. They offer a service to provide injections which are prescribed to help weight management in adults. The lead clinician is the registered manager. Patients can access the service via the website or by telephoning the service. The list of fees are on the website and there are health plans available.

The clinic offered other services; these services are exempt from regulation. The services included, psychotherapy, shiatsu (a form of massage), acupuncture, medical herbalism, nutrition, qigong, (a Chinese healing practice that combines meditation, controlled breathing), yoga, health coaching, aromatherapy and exercise therapy.

Our key findings were:

• Governance systems were well established within the service. There were effective systems for monitoring service provision to ensure it was safe.
• There were systems in place for the overall management of significant events and incidents. Risks to patients were assessed and well managed. There was evidence of quality improvement activity and regular audits were completed to monitor the quality of services and implement new initiatives.
• There were appropriate systems in place for obtaining patient consent for procedures undertaken.
• The practice encouraged and valued feedback from patients and staff. They proactively sought patients’ feedback. Information we received from staff and patients was wholly positive.
• Staff felt supported and were confident in raising concerns and suggesting improvements.
• Staff had the skills, knowledge and experience to deliver effective care and treatment.
• The provider had a clear vision and strategy to deliver quality care. There was strong leadership in place to support the strategy and effective governance processes to manage risk and further develop service provision.

We saw the following area of outstanding practice:

• The service adopted a multi-disciplinary and innovative approach to ensuring that patients received a holistic service that combined traditional and complementary medicine and therapies.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services