25 July 2023
During a routine inspection
About the service
Kingston House is a care home providing personal care to people with a learning disability and autism. At the time of our inspection there were 8 people receiving care. The service is set in the community in an adapted building over 3 floors with a large garden.
People’s experience of using this service and what we found
Feedback from families and relatives was positive. A relative told us, “I never have to worry about [person name] being there.” Another relative said, “I am very happy with the service, communication is good and they love being there.”
Right Support:
Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. There were enough staff to meet people’s needs. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. Medication was dispensed by staff who had received training to do so and assessed as competent.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
Care was person-centred and promoted people’s dignity, privacy and human rights. The registered manager enabled staff to develop their skills and learning to provide good quality care. People were supported with diet and nutrition to maintain their well-being. Staff worked well with health care professionals to support people’s well being.
Right Culture:
The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services led confident, inclusive and empowered lives.
Care was focused on supporting people to remain independent. Staff supported people to engage in their local community. Care was personalised to people’s needs and staff reviewed and adapted support as people’s needs or wishes changed. The registered manager had systems in place to monitor the service and outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The rating at the last inspection was good (published 15 December 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.