1 October 2017
During a routine inspection
At the last inspection, the service was rated Good.
At this inspection we found the service remained Good.
Why the service is rated Good:
People’s rights were in the main being upheld in line with the Mental Capacity Act [MCA] 2005. This is a legal framework to protect people who are unable to make certain decisions themselves. We noted that when conducting capacity assessments the service adopted a blanket approach for each person’s care requirements. One person’s capacity assessment covered all aspects of their care such as personal care, finance, eating and drinking, medication and sleep system. Care plans are currently being reviewed by the registered manager to ensure that the arrangements for people’s care or treatment evidence best interests decision-making in line with the MCA, based on decision-specific capacity assessments.
Risks to people were assessed and where required a risk management plan was in place to support people manage an identified risk and keep the person safe.
Staffing numbers were sufficient to meet people’s needs and this ensured people were supported safely. People told us they felt safe living at the service.
People received effective support from staff that had the skills and knowledge to meet their needs. The provider ensured that new staff completed an induction training programme which prepared them for their role. Staff received on-going training to enable them to fulfil the requirements of the role. Staff were supported through a supervision programme. Supervision is where staff meet one to one with their line manager to discuss their work and development.
People were supported to maintain good health and had access to external health care professionals when required.
Staff were caring towards people and there was a good relationship between people and staff. Staff demonstrated an understanding of the needs and preferences of the people they cared for.
Support provided to people met their needs. Records highlighted information about what was important to people and how to support them . People were involved in activities of their choice.
There were systems in place to assess, monitor and improve the quality and safety of the service. Staff described the registered manager as supportive. People and their representative’s provided positive feedback about the service and the support received.
Further information is in the detailed findings below.