17, 18 and 19 July 2023
During a routine inspection
We carried out an announced comprehensive inspection at Healthshare Ltd on 17, 18 and 19 July 2023, to follow up the breaches of regulations found in our previous inspection in October 2018.
Following our last inspection, we asked the provider to make improvements regarding infection prevention and control, oversight of safety issues, risks and monitoring the progress of actions to address these. We checked these areas as part of this comprehensive inspection and found improvements had been made these had been effectively resolved.
This service is now rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
Our key findings were:
- The service had clear systems to keep people safe and safeguarded from abuse.
- There were systems to assess, monitor and manage risks to patient safety.
- Staff had the information they needed to deliver safe care and treatment to patients.
- The service learned and made improvements when things went wrong.
- The provider had systems to keep clinicians up to date with current evidence-based practice.
- Staff had the skills, knowledge and experience to carry out their roles.
- The service obtained consent to care and treatment in line with legislation and guidance.
- Staff treated patients with kindness, respect and compassion.
- The service organised and delivered services to meet patients’ needs.
- Leaders had the capacity and skills to deliver high-quality, sustainable care.
- The service had a clear vision and credible strategy to deliver high quality care and promote good outcomes for patients.
- There were clear responsibilities, roles and systems of accountability to support good governance and management.
- There were clear and effective processes for managing risks, issues and performance.
This service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Healthshare Ltd provides physiotherapy; this service is not within CQC scope of registration therefore we did not inspect or report on these services.
The service has a registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service is registered with the CQC to deliver the Regulated Activity of treatment of disease, disorder or injury.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care