25 October 2013
During a routine inspection
People, and their families, were pleased with the help they received from the service. 'Excellent', 'no complaints' and 'I can't fault them' were amongst comments we received.
There was good cooperation between the service and other providers.
Staff understood how people were to be kept safe. People felt safe and their relatives felt they were safe using the service. 'Yes, (name) is safe and I would tell me if not'.
Staff received appropriate training, supervision and appraisal in order to provide care and support to an appropriate standard.
There were effective systems in place to protect people against the risks of inappropriate care.