Broadmeadow

Updated 5 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a review of infection control and prevention measures in care homes.

The service had been identified for use by the Local Authority as a designated care setting in response to the Winter Plan for people discharged from hospital with a positive Covid-19 status. This inspection was to ensure that the service was compliant with infection control and prevention measures.

This inspection took place on 21 October 2020 and was announced.

Updated 5 November 2020

About the service

Broadmeadow is a purpose-built care home service and provides intermediate care, short term respite and dementia care. The centre has 43 en-suite bedrooms and 5 flats situated over two floors. People are admitted to Broadmeadow from a range of settings, including acute hospital beds, their own homes and temporary residential accommodation. The service is designed to prevent further admission to an acute hospital, facilitate a prompt return home and prevent admission to permanent residential care. At the time of the inspection there were 31 people living at the service.

People’s experience of using this service and what we found

Feedback from people was they felt safe. All the necessary systems were in place to ensure people were protected from abuse and avoidable harm. All environmental and individual risks to people were managed safely. There were enough safely recruited and competent staff to ensure people’s needs were met. Medicines were managed safely and the manager ensured lessons were learnt from any accidents and incidents.

Staff did not receive supervision as often as required in the providers policy. We have made a recommendation about this. Staff induction and training was good, and staff were knowledgeable in their roles.

The provider had ensured people’s needs, including people living with dementia, were met by the environment. The service worked closely with other agencies to ensure people’s needs were fully assessed and met. People were supported to maintain their health and had good access to health care. People told us they were happy with the food offered and were given choice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were caring. People were treated with respect. People were involved in their care and enabled to share their views on the service. People’s privacy and dignity were promoted by staff. People were encouraged to maintain and develop their independence.

People received person centred care from staff who knew their preferences. Peoples care was reviewed in line with their changing needs. When required, people were supported with any communication needs. People could choose to engage in various activities which were offered and visit with their loved ones in private. People could raise any complaints they had, and action was taken in response.

There was a person-centred culture in the service led by the presence of the manager. The provider and manager had ensured quality and safety were managed and had good oversight of the service. Quality monitoring and feedback had led to improvements in the care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (published 3 October 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.